Terms and Conditions
Welcome to helperrsholdings (“we,” “our,” “us”). These Terms and Conditions govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please discontinue use of our website.
Company Information
helpersholdings is engaged in the design, manufacture, and sale of high-quality wooden products, including but not limited to doors, windows, pantry cupboards, flooring, and related woodwork.
Use of Website
- You must be at least 18 years old or have permission from a parent/guardian to use this site.
- You agree not to use this site for any unlawful purpose or in violation of these Terms.
- You must not attempt to damage, disrupt, or gain unauthorized access to our website or related systems.
Product Information & Availability
- We strive to provide accurate descriptions, images, and pricing of our products. However, minor variations in color, texture, or finish may occur due to the natural characteristics of wood.
- Availability of products may change without prior notice.
- All dimensions are approximate and may vary slightly due to the handcrafted nature of our products.
Orders & Payment
- Orders are confirmed only after full or agreed partial payment.
- We accept payment methods as listed on our website.
- Prices are subject to change without prior notice, but changes will not affect confirmed orders.
Shipping & Delivery
- Delivery times are estimates and may vary due to factors beyond our control (e.g., weather, supplier delays).
- Shipping costs, if applicable, will be disclosed before order confirmation.
- Risk of loss or damage passes to you upon delivery.
Returns & Refunds
- Customized or made-to-order items cannot be returned unless defective.
- For eligible returns, items must be unused, in original packaging, and returned within 2 days of delivery.
- Refunds will be processed according to our Return Policy, which forms part of these Terms.
Warranties & Disclaimers
- We provide warranties only as explicitly stated in our Warranty Policy.
- Except as required by law, we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose.
- Wood is a natural material and may expand, contract, or change in appearance over time. Such changes are not considered defects.
Intellectual Property
- All content on this website, including text, images, graphics, and logos, is the property of helpersholdings and protected by copyright laws.
- You may not reproduce, distribute, or use our content without written permission.
Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
- Our maximum liability for any claim is limited to the amount paid for the product in question.
Third-Party Links
- Our website may contain links to third-party websites for your convenience. We are not responsible for their content, policies, or practices.
Changes to Terms
- We may update these Terms at any time. The revised version will be posted on our website with the updated date.
Governing Law
- These Terms are governed by the laws of Sri Lanka
- Any disputes will be subject to the exclusive jurisdiction of the courts in Sri Lanka